Atlassian ACP-420 Übungsprüfungen
Zuletzt aktualisiert am 24.04.2025- Prüfungscode: ACP-420
- Prüfungsname: Atlassian Managing Jira Projects for Cloud
- Zertifizierungsanbieter: Atlassian
- Zuletzt aktualisiert am: 24.04.2025
How do you assign a request from the queue to a team member?
- A . By dragging and dropping the request to the team member’s name
- B . It is automatically assigned by Jira
- C . By selecting the request and choosing ‚Assign‘
- D . Requests cannot be assigned
What information can be obtained from the automation audit log?
- A . User changes to automation rules
- B . Historical execution data
- C . Errors encountered during rule execution
- D . All of the above
You were asked to build a queue for tickets that meet the following criteria:
– created within the last week
– ‚Time to resolution‘ SLA is breached or has 4 hours remaining or less
Select the correct JQL query.
- A . created >= -1w AND "Time to resolution" = remaining("4h")
- B . created >= -1w AND "Time to resolution" <= remaining("4h")
- C . created <= -1w AND "Time to resolution" <= remaining("4h")
- D . created >= -1w AND "Time to resolution" <= remaining("4h") AND "Time to resolution" != breached()"
What is a critical consideration when configuring dashboards for team use in JSM?
- A . Ensuring all team members have edit rights
- B . Customizing the dashboard for each team member
- C . Selecting gadgets that provide real-time data
- D . Including only default gadgets
Which of the following is not a part of managing project roles?
- A . Assigning users to roles
- B . Creating new roles at the project level
- C . Managing role permissions
- D . Setting up global permissions
Adding, Editing, and Removing Custom Fields. (Choose Two)
- A . Custom fields can be added globally from the field configurations
- B . Custom fields can be removed from a project but remain in the system
- C . Editing a custom field’s properties affects all projects using that field
- D . Custom fields can only be edited by Jira admins
- E . Custom fields can be specific to certain issue types
What is the first step in adding an agent to a project in Jira Service Management?
- A . Inviting the agent via email
- B . Assigning them a role in the project settings
- C . Giving them Jira admin permissions
- D . None of the above
What is the first step in adding an agent to a project in Jira Service Management?
- A . Inviting the agent via email
- B . Assigning them a role in the project settings
- C . Giving them Jira admin permissions
- D . None of the above
When would you clone an issue?
- A . When you need to restart the project
- B . To create a duplicate issue with the same details in another project
- C . When the original issue is resolved
- D . Cloning issues is not possible in Jira
Review Deba’s permissions:
– Jira Service Management product access
– Administer Projects permission in ITSM project
– no global permissions
What two actions can Deba do? (Choose two.)
- A . customize the Jira Service Management default workflow
- B . add and delete organizations in ITSM project
- C . add and remove customers in organizations in the ITSM project
- D . add users to the Service Desk Team project role
- E . grant users Jira Service Management product access
- F . allow customers to create their own accounts