CIPS L6M9 Übungsprüfungen
Zuletzt aktualisiert am 25.04.2025- Prüfungscode: L6M9
- Prüfungsname: Supply Network Design
- Zertifizierungsanbieter: CIPS
- Zuletzt aktualisiert am: 25.04.2025
Strategic stocking decisions are likely to change under what circumstances? Select ALL that apply.
- A . Changes in competitor activity
- B . Raw materials are vulnerable
- C . There is a short lead time for the product
- D . Customer demand is low
Maxi Ltd is a medium-sized manufacturing organisation in the automotive industry that creates engines for cars. It has traditionally worked well with its suppliers, with strong relationships and regular meetings. There are currently around 15 suppliers who provide parts to Maxi Ltd.
Due to changing customer demands, Maxi Ltd will, from next month, modify the manufacturing of some of its products. Product X is being made more environmentally friendly, with output of CO2 being reduced by 32%. The product will take longer to produce, but there will be no additional cost to customers for this.
Maxi ltd are considering outsourcing the manufacturing of Product Y as it is not a product which is routinely ordered by customers. This will allow Maxi Ltd to focus on other products which generate higher revenues for the company. The concern within the Board of Directors is that if demand increases for this product, an outsourced company may not be able to cope with higher numbers of orders.
Product Z is an extremely popular item and oftentimes Maxi Ltd does not have the capacity to fulfil all orders. Consideration has been given to increasing the size of the factory, but this has been discarded as risky as demand is not guaranteed. The product has been available on the marketplace for a short amount of time and sales are continuing to increase, but the company believes this will soon plateau. To deal with current demand, the marketing team is working on campaigns to invite customers to make orders for this product at certain times of the year when product X is not being created in the factory. This means resources can be reallocated to the creation of product Z.
What area of the product lifecycle is product Z in?
- A . Introduction
- B . Growth
- C . Maturity
- D . Decline
Dan is an Operations Manager at a retail organisation. He is keen to understand more about the types of customers his organisation serves and has therefore devised new KPIs (key performance Indicators) with a customer-centric focus. He is particularly keen to understand which customer segments are providing the organisation with the highest ROI (return on investment).
Which customer-centric performance measure should Dan look to introduce?
- A . Customer Lifetime Value
- B . Churn Rate
- C . Net Promoter Score
- D . Customer Retention Rate
What would the Boston Consulting Group Matrix help an organisation decide?
- A . The desirable size of the supply network
- B . Which product mix should be invested in
- C . The break-even point
- D . The optimum number of suppliers
According to Foster’s Model of Operational Balance, how should business strategy be developed?
- A . By senior leaders and filtered down through the company hierarchy
- B . Select one member from each department to join a working group and represent the interests of that department
- C . Use both formal and informal groups across the organisation
- D . Designed by senior leaders and updated once a year based on feedback from other members of the organisation
The operations department of ABC Ltd has recently launched a new product. The product is manufactured within a large factory and then sent to retailers for sale. The department has a system in place which details the components required for the product and the quantities required to fulfil customer demand. The system works online and links to other areas of the business including HR and finance.
So far, several large orders have been placed for the product from different retailers. The Chief Operations Officer (COO) has decided to programme the completion of the orders based on when the orders were placed. The benefit of this strategy is that it will give each customer a similar lead time. Thus far no buffer stock has been created as products are only created when orders are received.
Three teams are required to make the product and the product flows from team one to team two to team three, each team adding a component to the product. Unfortunately, team two are short staffed and are completing their work at a slower rate than the other two teams. This is a huge consideration for the COO as it will impact upon the capacity of the organisation.
The retailers have all signed contracts with ABC Ltd and the COO is extremely happy that they are long term contracts. Contract 1 is with retailer X and the price is set for three years. Contract 2 is with retailer Y and is a five year contract where the price will be reviewed annually in line with CPI. Contract 3 has a variable pricing mechanism based on the volume of products ordered.
What is the nature of the COO’s consideration?
- A . Theory of Constraints
- B . Push technique
- C . Variance analysis
- D . Corporate strategy
According to Hays and Wheelwright, there are four stages of operations functions, reflecting how an organisation approaches its operational system.
Which of the following is Stage 4, the stage that organisations should aspire to achieve?
- A . Internally Supportive
- B . Externally Supportive
- C . Internally Neutral
- D . Externally Neutral
For which activity would a Gantt chart be used?
- A . Resource loading
- B . Scheduling
- C . Capacity planning
- D . Customer expectation management
Megan, the Director of Operations at Orange Windows Ltd, is concerned about overcapacity. Should she be worried?
- A . Yes – overcapacity means that the organisation has wasted resources
- B . Yes – overcapacity means that some customer orders may not be fulfilled
- C . No – overcapacity means there are unused resources within the operations department
- D . No – undercapacity will lead to unsold products
White Moon Ltd, a manufacturing organisation, is considering outsourcing transportation.
What would be a reason for doing this?
- A . To gain better access to emerging markets
- B . To decrease fixed costs
- C . To please shareholders
- D . To avoid the inefficiency trap