Genesys GCP-GCX Übungsprüfungen
Zuletzt aktualisiert am 27.04.2025- Prüfungscode: GCP-GCX
- Prüfungsname: Genesys Cloud CX Certified Professional-Consolidated Exam
- Zertifizierungsanbieter: Genesys
- Zuletzt aktualisiert am: 27.04.2025
When you change an agent’s queue status from On Queue to Off Queue, what is the agent’s status displayed as in the view?
- A . Available
- B . Busy
- C . Away
- D . Break
Which of the following Edge features provides client and server-side call matching?
- A . SIP gateway
- B . SIP proxy
- C . Media server
- D . Call broker
What is the correct statement about Divisions?
- A . A user can belong to more man one Division
- B . Users can only access the Division they belong to.
- C . Transactional objects (Interactions) are not division-aware.
- D . A User can belong to only one Division, but can access as many division as needed.
Which dialing mode allows the agent to see customer information before dialing?
- A . Progressive
- B . Predictive
- C . Preview
- D . Power
You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.
What binds the phone’s settings in Genesys Cloud CX to a physical phone?
- A . Phone model
- B . Base settings
- C . Phone name
- D . Hardware ID (MAC address)
Which of the following statements is NOT true regarding numbering plan?
- A . It is a telecommunication scheme where telephone numbers are assigned to subscribers and telephony endpoints.
- B . Numbering plan is also known as a dial plan.
- C . Numbering plan can be added or modified based on the organizational requirements.
- D . It has to be created manually.
Select all the question types available while creating an Evaluation Form. (Choose three.)
- A . Multiple Choice
- B . Yes/No
- C . Fill in the blank
- D . Range
- E . Multiple Response
Amelia is changing departments within the organization and has a new manager. Currently, Genesys Cloud CX is not synchronized with the HR systems.
What steps should you take to update her reporting structure in Genesys Cloud CX?
- A . Do nothing. Genesys Cloud CX will update everything automatically.
- B . Update her manager in her profile. Genesys Cloud CX will automatically update her place in the hierarchy.
- C . Update her peers. Genesys Cloud CX will then update her manager automatically.
- D . Update her manager and her peers in her profile.
What level of permissions does a user require to view the organization settings?
- A . Admin
- B . Agent
- C . Supervisor
- D . All of the above
What is the distinguishing feature between queues and groups?
- A . Queues can have agents as members, while groups cannot.
- B . Both queues and groups have the same ACD capabilities.
- C . Unlike groups, queues allow for more complex scenarios like skill-based routing.
- D . Queues can be used in Architect flows, while groups cannot.