Genesys GCP-GCX Übungsprüfungen
Zuletzt aktualisiert am 27.04.2025- Prüfungscode: GCP-GCX
- Prüfungsname: Genesys Cloud CX Certified Professional-Consolidated Exam
- Zertifizierungsanbieter: Genesys
- Zuletzt aktualisiert am: 27.04.2025
Where can call recording be enabled?
- A . Trunks
- B . Edges and Edae Group
- C . Phones
Genesys Cloud CX automatically deletes exported files from the inbox a week after its creation
- A . True
- B . False
Sam wants to install the reporting app on his iPad to access metrics.
Which of the following apps does he need to install?
- A . Genesys Cloud CX Admin
- B . Genesys Cloud CX User
- C . Genesys Cloud CX Reporting
- D . Genesys Cloud CX Supervisor
The_________for iOS leverages the form factor of iOS tablets to help supervisors, managers, and
executives make faster, more effective
managerial and operational decisions
- A . Genesys Cloud CX Supervisor
- B . Genesys Cloud CX Hub
- C . Genesys Cloud CX Task Manager
- D . Genesys Cloud CX Social Media Analyzer
You are preparing to deploy Genesys Cloud CX and need to order trunks.
Where can you find guidelines on PSTN carrier requirements?
- A . By asking your carrier what you would need.
- B . On the PSTN carrier’s web site.
- C . Get a default trunk line installed.
- D . In the Genesys Cloud CX Resource Center.
Which of the following is NOT a feature of Genesys Cloud CX contact center?
- A . Human Capital Management
- B . Workforce Management
- C . Quality Management
- D . Automatic Call Distribution
Genesys Cloud CX tracks metric statistics in __________ minute intervals.
- A . 20
- B . 30
- C . 45
- D . 10
The status of agents, whether active or inactive, does not impact metrics in queue reports, however, active agents appear on/affect agent reports.
- A . True
- B . False
Which of the following best defines the ACD evaluation method Best Available Skills?
- A . Looks for the first available agent and Ignores any skill requirements
- B . A Matches the interaction to the first available agent who has all of the requested skills.
- C . Evaluates the first 100 agents to find the agent with the highest average proficiency rating
- D . The average is calculated using the agent’s proficiency rating for each of the requested skills