Genesys GCP-GCX Übungsprüfungen
Zuletzt aktualisiert am 27.04.2025- Prüfungscode: GCP-GCX
- Prüfungsname: Genesys Cloud CX Certified Professional-Consolidated Exam
- Zertifizierungsanbieter: Genesys
- Zuletzt aktualisiert am: 27.04.2025
Question #51
What is the maximum limit for creating performance dashboards for private users?
- A . 10
- B . 15
- C . 20
- D . 25
Question #52
Which Genesys Cloud CX feature helps reduce wait time for each call?
- A . Automatic Call Distribution
- B . Workforce Management
- C . Skill-based Routing
- D . IVR
Question #53
You suspect that one of your agents is not productive.
Which report would you run to view the agent’s time on breaks and login/logout details?
- A . Interaction Details Report
- B . User Status Detail Report
- C . Agent Metrics Report
- D . Queue Metrics Daily Report
Question #54
You have just added a new document to Genesys Cloud CX, and want everyone in the organization to have access to it.
What must you do to ensure that users can find the document when needed?
- A . Add meaningful tags to the document.
- B . Add a priority of "High" to the document.
- C . Ensure that the document name is easy to search for.
- D . Number the document such that it appears on the top of the list.