You are a Microsoft Power Platform architect developing a solution for a car retailer. Your solution includes reference data that relates to car colors, car types, and car models. Automation has been developed and deployed to notify account managers based on the car color, car make, and car model selected by potential buyers.

Notifications are failing to send to account managers due to different record identifiers between environments.

You need to update the reference data across all environments.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.

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Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

A company uses a Microsoft Excel sheet to manage its loan application process.

The company wants to optimize the process.

You need to discover inefficiencies in the process.

Solution: Upload the activity data stored in the Excel sheet to the process advisor feature. Use process mining to discover inefficiencies in the process.

Does the solution meet the goal?

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HOTSPOT

You are designing a model-driven app that provides marketing, sales, and service operations to a company.

The app must integrate with the following systems and data sources:

• A third-party marketing system for lead generation and website submissions.

• A Microsoft Excel Online file that contains manufacturing data on relevant products.

• A separate Microsoft Dataverse environment.

You need to recommend Power Automate connectors for the app.

Which connections should you recommend? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

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Richtige Antwort:

Explanation:

Box 1: Custom connector

While Azure Logic Apps, Microsoft Power Automate, and Microsoft Power Apps offer over 325+ connectors to connect to Microsoft and non-Microsoft services, you may want to communicate with services that aren’t available as prebuilt connectors.

Box 2: Microsoft Dataverse

The Microsoft Dataverse connector provides several triggers to start your flows and many actions that you can use to create or update data in Dataverse while your flows run. You can use Dataverse actions even if your flows don’t use a trigger from the Dataverse connector.

Use the Microsoft Dataverse connector to create cloud flows that start when data changes in Dataverse tables and custom messages.

Reference:

https://docs.microsoft.com/en-us/connectors/custom-connectors/

https://docs.microsoft.com/en-us/power-automate/dataverse/overview

DRAG DROP

You are reviewing a list of business requirements submitted by a plumbing company.

The company has the following requirements:

✑ Send articles to technicians to allow technicians to help customers resolve issues.

✑ Track work progress and inspections at customer sites.

✑ Schedule technicians for service appointments.

You need to recommend solutions to meet the customer’s requirements.

What should you recommend? To answer, drag the appropriate solutions to the correct business requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

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Richtige Antwort:

Explanation:

Box 1: Dynamics 365 Customer Insights

Dynamics 365 Customer Insights is a part of Microsoft’s customer data platform (CDP) that helps deliver personalized customer experiences. The platform’s capabilities provide insights into who your customers are and how they engage with your platform. Unify customer data across multiple sources to get a single view of customers.

Box 2: Dynamics 365 Field Service

Dynamics 365 Field Service helps to:

– Organize and track resolution of customer issues

– Keep customers updated with the status of their service call and when it’s resolved

Note: The Dynamics 365 Field Service business application helps organizations deliver onsite service to customer locations. The application combines workflow automation, scheduling algorithms, and mobility to set up mobile workers for success when they’re onsite with customers fixing issues.

The Field Service application enables you to:

Improve first-time fix rate

Complete more service calls per technician per week

Manage follow-up work and take advantage of upsell and cross sell opportunities

Reduce travel time, mileage, and vehicle wear and tear

Organize and track resolution of customer issues

Communicate an accurate arrival time to customers

Provide accurate account and equipment history to the field technician

Keep customers updated with the status of their service call and when it’s resolved

Schedule onsite visits when it’s convenient for the customer

Avoid equipment downtime through preventative maintenance

Box 3: Dynamics 365 Field Service

Dynamics 365 Field Service: Schedule onsite visits when it’s convenient for the customer.

Reference:

https://docs.microsoft.com/en-us/dynamics365/field-service/overview

https://dynamics.microsoft.com/en-us/customer-voice/capabilities

You are designing a Power Platform solution for a company. The company issues each employee a tablet device.

The company wants to simply the opportunity management processes and automate when possible.

The company identifies the following requirements:

✑ Users must have a visual guide to know which data to enter in each step of the opportunity management process.

✑ The system must automatically assign the opportunity to a manager for approval once all data is entered.

✑ The system must notify an assignee each time an opportunity is assigned to them by using push notifications.

✑ When a user selects a push notification, the associated opportunity must display.

You need to recommend the Power Platform components that will meet their requirements.

Which three Power Platform components should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

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DRAG DROP

An organization plans to replace large, legacy systems with apps in Microsoft Power Platform. The technical staff consolidated the legacy data into a Microsoft SQL Server database and provisioned a Microsoft Power Platform environment for prototyping new processes. The business decision makers approved the SQL data and the prototype data that must be migrated into production.

The following types of data exist:

• Historical data: read-only legacy data to be used for future reference

• Prototype data: created to support new business processes

You need to deploy the approved data into the Microsoft Dataverse production environment and keep the remaining data in SQL Server.

Which method should you use for each type of data? To answer, drag the appropriate tools to the correct migrations. Each tool may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

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Richtige Antwort:

You need to resolve the issue reported during testing.

What should you do?

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HOTSPOT

A company plans to create a Power Apps portal to manage support cases for customers. The company has an account hierarchy for customers. The hierarchy supports accounts, cases, and contacts where both contacts and cases belong to their relevant account.

The company has the following requirements:

✑ Portal users must only see the notes for the cases that they manage.

✑ Portal users must only see cases that are submitted by their colleagues.

You need to design the security model for the portal.

Which entity permission scope should you use? To answer, select the appropriate options in the answer area. NOTE: Each correct selection is worth one point.

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Richtige Antwort:

Explanation:

Box 1: Contact

With Contact scope, a signed-in user in the role for which the permission record is defined will have the rights granted by that permission only for records that are related to that user’s contact record via a defined relationship.

Box 2: Account

With Account Scope, a signed-in user in the role for which the permission record is defined will have the rights granted by that permission only for records that are related to that user’s parent account record via a defined relationship.

This scope means that the entity list will only show the records of the selected entity that are associated to the user’s parent account. For example, if an entity permission allows Read access to Lead entity with the Account scope, the user having this permission can view all the leads of only the parent account of the user.

Incorrect Answers:

Self Scope allows you to define the rights a user has to their own Contact (Identity) record. Users can use entity forms or web forms to make changes to their own Contact record linked with their profile.

Parental scope: In this most complex case, permissions are granted for an entity that is a relationship away from an entity for which an Entity Permission record has already been defined. This permission is actually a child record of the parent entity permission.

Reference: https://docs.microsoft.com/en-us/powerapps/maker/portals/configure/assign-entity-permissions

You are implementing a solution that includes applications which perform high-volume Microsoft Dataverse operations.

The applications must not experience a loss of functionality or loss of performance due to service protection API limits.

You need to evaluate metrics for the service protection API limits.

Which three metrics should you evaluate? Each correct answer pat of the solution.

NOTE Each correct selection is worth one point.

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A company has a model-driven app. The app has forms with both Business Rules and JavaScript added to handle the business logic on the form. The form contains logic that is enforced by using business rules. The company wants to apply the business rules to all forms. In the app. You need to recommend a simplified form setup so the form can be maintained moving forward.

What should you recommend?

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