You need to provide the IT team and managers with a mobile solution.

How many apps should you recommend?

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Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.

After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.

A company uses a Microsoft Excel sheet to manage its loan application process.

The company wants to optimize the process.

You need to discover inefficiencies in the process.

Solution: Upload the activity data stored in the Excel sheet to the process advisor feature. Use task mining to discover inefficiencies in the process.

Does the solution meet the goal?

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DRAG DROP

You are a Microsoft Power Platform architect reviewing requirements for an online shopping app.

You need to identify requirement types for the app.

How should you categorize the requirements? To answer, drag the appropriate categories to the correct requirements. Each category may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

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Richtige Antwort:

A company provides professional development certifications to technologies around the world. The company uses multiple call centers to support customers. The company plans to implement Dynamics 365 Customer Service.

The company must increase productivity for call center employees.

The solution must meet the following requirements:

✑ Handle multiple customer interactions at once

✑ Ensure that users can access information from several business applications.

✑ Interact with customers by using the following channels: chat, phone calls, emails, and online reviews.

✑ Implement all functionality in a single interface.

You need to recommend a solution that meets the requirements of the company.

What should you recommend?

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HOTSPOT

You are designing a Microsoft Power Platform solution for a national repair service. The service has a 24-hour call center for customers to call and schedule repairs.

The solution dispatches a technician to troubleshoot and repair customer issues.

Customers sign into a customer portal to view and log information concerning the repairs.

The repair service contracts with third party technicians for repair jobs

The solution must meet the following requirements:

• Dispatch technicians to troubleshoot and repair customer issues

• Call center must log customer issues.

• Third -party technicians must be able to access assigned repair service jobs.

You need to recommend an authentication strategy.

Which authentication models should you use? To answer, select the appropriate options in the answer area.

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Richtige Antwort:

DRAG DROP

You are performing a requirements analysis for a customer.

The customer provides the following requirements:

✑ Power Platform storage capacity must remain under 100 percent.

✑ Customer service representatives must be sent an email when they are assigned a case.

✑ Help desk technicians must be shown an error message when they try to delete a task row.

✑ The plug-in pass rate must remain over 99 percent for the production environment.

You need determine if the requirements are functional or non-functional.

Which requirement type should you use? To answer, drag the appropriate requirement types to the correct requirements. Each requirement type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content. NOTE: Each correct selection is worth one point.

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Richtige Antwort:

Explanation:

Box 1: Non-functional

Non-functional requirements commonly describe non-behavior aspects of the solution such as performance requirements.

Box 2: Functional

Functional requirements describe what the solution needs to do or its behaviors.

Box 3: Functional

Box 4: Non-functional

Examples of common non-functional requirement types include:

✑ Availability

✑ Compliance/regulatory

✑ Data retention/residency

✑ Performance (response time, and so on)

✑ Privacy

✑ Recovery time

✑ Security

✑ Scalability

Reference:

https://docs.microsoft.com/en-us/learn/modules/work-with-requirements/3-functional-requirements

https://docs.microsoft.com/en-us/learn/modules/work-with-requirements/4-non-functional-requirements

A company uses manual processes to track interactions with customers. The company wants to use Power Platform to improve productivity.

The company has the following requirements:

✑ Provide customers with an online portal where they can submit and review cases.

✑ Ensure that customers can chat online with a customer service representative at any time.

✑ Route chats to customer service representatives based on skill and availability.

You need to recommend a solution to the company.

Which three components should you recommend? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

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You need to recommend an environment for the inspection solution.

Where should you recommend installing the solution?

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You are designing tables and columns for a Microsoft Power Platform solution

The solution will contain an interactive experience dashboard.

You need to ensure that the columns you create can be used as global filters for the dashboard

Which two data types can you use? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point

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You are implementing a model-driven app for a national chain of retail stores.

You have the following requirements:

• Store employees must be able to view data for their store only.

• Regional managers must be able to view data for all stores in a region.

• The reporting team must be able to view all data across all stores.

You need to configure system security.

Which three security methods should you use? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

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