Pegasystems PEGACPCSD24V1 Übungsprüfungen
Zuletzt aktualisiert am 26.04.2025- Prüfungscode: PEGACPCSD24V1
- Prüfungsname: Certified Pega Customer Service Developer 24
- Zertifizierungsanbieter: Pegasystems
- Zuletzt aktualisiert am: 26.04.2025
Which practice should be avoided to maintain efficiency in Pega Customer Service case creation?
- A . Utilizing predefined case templates
- B . Implementing mandatory data validation
- C . Custom coding every new case
- D . Enabling dynamic fields for data entry
In Pega Customer Service, what is the benefit of using dynamic fields during case creation?
- A . It reduces the need for case templates
- B . It allows for real-time data updates
- C . It minimizes user input errors by guiding data entry
- D . It eliminates the need for data validation
How can Messaging AI be utilized to improve agent efficiency in handling customer queries?
- A . By generating automated responses to common queries
- B . By monitoring agent performance in real-time
- C . By routing queries to external support systems
- D . By limiting agent access to AI-generated content
What is an advanced technique for optimizing case management workflows in Pega?
- A . Hardcoding case steps
- B . Using machine learning for case routing
- C . Limiting the number of cases per user
- D . Avoiding automation
Which strategies are effective for enhancing the overall user experience? (Choose Two)
- A . Regularly testing and updating the interface based on user feedback
- B . Using jargon-heavy language to appear professional
- C . Maintaining consistent and intuitive design elements
- D . Limiting accessibility features to reduce complexity
Which factor is crucial when setting up a classification model for email bots in Pega?
- A . The color scheme of the email interface
- B . The volume of emails processed per hour
- C . The accuracy of email categorization
- D . The integration with social media platforms
Which of the following are best practices for configuring data integration in Pega? (Choose Two)
- A . Implementing synchronous processing
- B . Using reusable data pages
- C . Hardcoding data mappings
- D . Enabling error handling mechanisms
What is the primary purpose of associating a service request with a specific customer account in Pega?
- A . To streamline the billing process
- B . To ensure accurate reporting and analytics
- C . To facilitate personalized customer service
- D . To assign the case to a specialized agent
How can the behavior of a service request be controlled using configuration settings in Pega?
- A . By editing the source code directly
- B . Through rule-based settings
- C . Using third-party plugins
- D . By modifying the database schema
What is the primary advantage of using Pega’s Modular Enterprise Reuse in a rapidly changing business environment?
- A . It simplifies the user interface
- B . It allows for quick adaptation to new business requirements
- C . It eliminates the need for code reviews
- D . It focuses on manual coding practices