Pegasystems PEGACPCSD24V1 Übungsprüfungen
Zuletzt aktualisiert am 26.04.2025- Prüfungscode: PEGACPCSD24V1
- Prüfungsname: Certified Pega Customer Service Developer 24
- Zertifizierungsanbieter: Pegasystems
- Zuletzt aktualisiert am: 26.04.2025
What is the main advantage of Modular Enterprise Reuse in application development?
- A . Faster development cycles by reusing pre-built modules
- B . Improved user experience through custom interfaces
- C . Enhanced security with isolated modules
- D . Increased complexity in system integration
Which of the following are advanced features of Pega’s case management system that can enhance productivity? (Choose Three)
- A . Predictive analytics
- B . Manual data entry
- C . Visual workflow designer
- D . Real-time decision making
- E . Basic reporting tools
What are the advantages of using composite tabs in a user interface? (Choose Three)
- A . Improved organization of related content
- B . Enhanced performance through content segregation
- C . Increased complexity for users
- D . Better user experience with targeted information
- E . Overloading the interface with information
Operational efficiency in a contact center can be improved by focusing on which of the following?
- A . Increasing the number of agents
- B . Optimizing call routing and handling times
- C . Limiting the number of customer interactions
- D . Reducing the number of communication channels
What is the primary purpose of data integration in a Pega application?
- A . To enable seamless data flow between systems
- B . To improve user interface design
- C . To enhance security protocols
- D . To simplify coding tasks
What is a primary function of a contact center in an organization?
- A . Managing internal corporate communications
- B . Handling customer inquiries and service requests
- C . Developing marketing strategies
- D . Overseeing employee productivity
What is interaction management primarily concerned with?
- A . Managing internal communications within a team
- B . Handling and optimizing customer interactions across various touchpoints
- C . Monitoring social media trends
- D . Overseeing employee productivity
What is the primary benefit of using email parsing rules in Pega’s email bot configuration?
- A . To enhance the aesthetic design of the email bot
- B . To automatically extract relevant information from incoming emails
- C . To manage the routing of emails to external systems
- D . To track the opening rates of emails sent by the bot
What is the role of Data Pages in Pega’s data integration framework?
- A . To store user interface elements
- B . To fetch and cache data for reuse
- C . To manage user authentication
- D . To log system errors
What is the primary purpose of configuring a web messaging connection in Pega?
- A . To enable real-time chat with customers
- B . To send automated emails to customers
- C . To integrate with third-party social media platforms
- D . To provide a telephony interface for customer service