Pegasystems PEGACPCSD24V1 Übungsprüfungen
Zuletzt aktualisiert am 26.04.2025- Prüfungscode: PEGACPCSD24V1
- Prüfungsname: Certified Pega Customer Service Developer 24
- Zertifizierungsanbieter: Pegasystems
- Zuletzt aktualisiert am: 26.04.2025
Which of the following practices is essential for ensuring a seamless user experience in Pega’s Constellation UX?
- A . Utilizing multiple color schemes within the same interface
- B . Implementing consistent navigation patterns across all screens
- C . Applying different fonts for each section
- D . Including extensive user instructions on every page
Which metric is often used to measure the effectiveness of a contact center?
- A . Number of new customers acquired
- B . First-contact resolution rate
- C . Employee turnover rate
- D . Marketing campaign success
In Pega, which configuration setting is used to ensure that a service request is escalated if not resolved within a predefined time frame?
- A . Notification triggers
- B . Service Level Agreements (SLAs)
- C . Access control settings
- D . Priority level adjustments
What is a key advantage of utilizing Pega Digital Messaging for customer service in multi-channel environments?
- A . It reduces the need for agent training across multiple channels
- B . It consolidates interactions from various channels into a single customer thread
- C . It limits customer interactions to text-based communication
- D . It prioritizes customer queries based on their social media influence
Which features should be included when creating effective composite tabs? (Choose Two)
- A . Clear labels for each tab
- B . Automatically playing videos on tab switch
- C . Lazy loading content in tabs
- D . Displaying all tab content on a single page
Which value driver is crucial for improving customer satisfaction in a contact center?
- A . Reducing call duration
- B . First-call resolution
- C . Minimizing training costs
- D . Increasing social media presence
Which of the following are key components of effective case management? (Select two)
- A . Automation of routine tasks
- B . Integration with social media
- C . Real-time reporting
- D . Customer satisfaction surveys
What storage option should be configured in Pega when data needs to be highly accessible and scalable?
- A . On-premises storage
- B . Cloud storage
- C . USB drives
- D . Physical file systems
How can Pega’s Data Model utilize case types effectively to manage data?
- A . By setting up manual data entry
- B . By creating customized user roles
- C . By utilizing entities to store case-specific data
- D . By encrypting all case-related data
Which configuration setting is critical to automatically escalate unresolved service requests in Pega?
- A . Notification triggers
- B . Service Level Agreements (SLAs)
- C . Case dependency management
- D . Case locking mechanism