Pegasystems PEGACPCSD24V1 Übungsprüfungen
Zuletzt aktualisiert am 27.04.2025- Prüfungscode: PEGACPCSD24V1
- Prüfungsname: Certified Pega Customer Service Developer 24
- Zertifizierungsanbieter: Pegasystems
- Zuletzt aktualisiert am: 27.04.2025
What is a recommended approach when handling duplicate service requests in Pega Customer Service?
- A . Merging duplicate requests into a single case
- B . Automatically closing all duplicate requests
- C . Ignoring duplicates to avoid data conflicts
- D . Manually reviewing each duplicate request
When creating a new service request, which field should be prioritized to facilitate quick case resolution?
- A . Customer ID
- B . Request due date
- C . Case priority level
- D . Contact method
What is an advanced technique for improving user experience in web applications?
- A . Using static HTML without any interactivity
- B . Implementing personalized user journeys using data analytics
- C . Disabling keyboard shortcuts
- D . Removing responsive design features
Which benefit is a primary advantage of using Pega Digital Messaging for customer interactions?
- A . Increased manual intervention
- B . Streamlined communication across multiple channels
- C . Reduced need for automated responses
- D . Limited customer reach
Which practices are recommended for optimizing user flow in Constellation UX? (Choose Two)
- A . Reducing the number of steps to complete a task
- B . Implementing flashy animations for all actions
- C . Providing clear and intuitive navigation
- D . Using multiple font styles and sizes
When configuring Messaging AI in Pega, what is the purpose of intent recognition?
- A . To identify the customer’s preferred communication channel
- B . To categorize and prioritize customer requests
- C . To predict the best time to respond to a customer
- D . To determine the geographic location of the customer
What does ‚omni-channel‘ refer to in customer service?
- A . Using a single channel for customer interactions
- B . Integrating multiple channels to provide a seamless customer experience
- C . Prioritizing digital channels over traditional ones
- D . Eliminating all but the most efficient channels
Which method is best suited for configuring relationships between entities in Pega’s Data Model?
- A . Using encrypted keys
- B . Defining primary and foreign keys
- C . Implementing manual data entry
- D . Creating user-defined scripts
Which Pega feature facilitates data integration by defining a common structure for data exchange?
- A . Data Pages
- B . Data Transforms
- C . Integration Designer
- D . Connectors
What are the primary challenges addressed by configuring coexistence in Pega? (Choose Three)
- A . Ensuring data consistency across systems
- B . Managing user permissions
- C . Maintaining real-time data synchronization
- D . Avoiding redundant data entry
- E . Customizing user interfaces