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Question #61

It is best practice to define the business requirements and the process(es) an application will manage as part of the application development plan.

What are some of the considerations to document as part of the business process?

A . Business problem, data input/output, users/stakeholders, and process steps
B . Business problem, data input/output, project schedule, and process steps
C . Business problem, data input/output, users/stakeholders, and database capacity
D . Business problem, users/stakeholders, available licenses, and database capacity

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Richtige Antwort: A
A

Explanation:

It is best practice to define the business requirements and the process(es) an application will manage as part of the application development plan. The following are some of the considerations to document as part of the business process:

Business problem. This is the description of the problem or opportunity that the application is intended to address or exploit. It should include the background, context, scope, and objectives of the problem or opportunity.

Data input/output. This is the specification of the data that the application will need to collect, store, manipulate, and display. It should include the data sources, formats, validations, transformations, and integrations of the data.

Users/stakeholders. This is the identification of the users and stakeholders who will be involved in or affected by the application. It should include the roles, responsibilities, expectations, and needs of the users and stakeholders.

Process steps. This is the definition of the steps and activities that the application will perform or support. It should include the inputs, outputs, triggers, conditions, and outcomes of each step or activity.

The following are not some of the considerations to document as part of the business process: Project schedule. This is the estimation of the time and resources required to complete the application development project. It should include the milestones, deliverables, dependencies, and risks of the project. This is not part of the business process, but part of the project management plan. Database capacity. This is the measurement of the amount of data that the application will generate and store in the database. It should include the data volume, growth rate, retention policy, and backup strategy of the data. This is not part of the business process, but part of the technical design and architecture of the application.

Available licenses. This is the number and type of licenses that the application will consume or require from the ServiceNow platform. It should include the license model, cost, and allocation of the licenses. This is not part of the business process, but part of the financial and legal aspects of the application.

Reference: Application Development Process, Business Process Analysis

Question #62

From the list below, identify one reason an application might NOT be a good fit with ServiceNow.

The application:

A . Needs workflow to manage processes
B . Requires “as-is” use of low-level programming libraries
C . Requires reporting capabilities
D . Uses forms extensively to interact with data

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Question #63

When configuring a REST Message, the Endpoint is:

A . The commands to the REST script to stop execution
B . The URI of the data to be accessed, queried, or modified
C . Information about the format of the returned data
D . The response from the provider indicating there is no data to send back

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Richtige Antwort: B
B

Explanation:

When configuring a REST Message, the Endpoint is:

The URI of the data to be accessed, queried, or modified. This is the correct answer because the Endpoint is the part of the REST Message that specifies the location and the resource of the REST provider. The Endpoint is composed of the base URL and the resource path, which can include query parameters or variables. For example, the Endpoint for a REST Message that retrieves the weather information for a city from a web service could be https://api.openweathermap.org/data/2.5/weather?q=London.

The following are not correct definitions of the Endpoint when configuring a REST Message:

The commands to the REST script to stop execution. This is not correct because the commands to the REST script to stop execution are not part of the REST Message, but of the Scripted REST API, which is a feature that allows users to create custom REST endpoints on the ServiceNow platform. The commands to the REST script to stop execution are methods of the RESTAPIResponse object, such as setStatusCode, setError, or complete.

Information about the format of the returned data. This is not correct because the information about the format of the returned data is not part of the Endpoint, but of the HTTP headers or the Accept field of the REST Message. The HTTP headers or the Accept field can be used to specify the content type of the response, such as JSON, XML, or HTML.

The response from the provider indicating there is no data to send back. This is not correct because the response from the provider indicating there is no data to send back is not part of the Endpoint, but of the HTTP status code or the response body of the REST Message. The HTTP status code or the response body can be used to indicate the result of the REST request, such as 200 OK, 404 Not Found, or 500 Internal Server Error.

Reference: REST Messages, Scripted REST APIs

Reference: https://docs.servicenow.com/bundle/orlando-application-development/page/integrate/outbound- rest/reference/r_RESTMessageElements.html

Question #64

Tables that extend a table do what?

A . Sometimes inherit the parent’s fields
B . Automatically update the application scope
C . Do not inherit the parent’s fields
D . Inherit the parent’s fields

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Question #65

What field type would you select if you want to query records from another table on a form?

A . Use the Phone Number field type.
B . Use the Reference field type.
C . Use the Date field type.
D . Use the String field type.

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Question #66

Which of the following is NOT a way to install an application on a ServiceNow instance?

A . Install an application from the Application Repository
B . Select the Copy button on the application record
C . Download and install an application from the ServiceNow Share web site
D . Download and install a third-party application from the ServiceNow Store

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Question #67

a. To replace outdated, inadequate, custom business applications and processes

b. To extend service delivery and management to all enterprise departments

c. To allow users full access to all ServiceNow tables, records, and fields

d. To extend the value of ServiceNow

A . a, b, and c
B . a, b, c, and d
C . b, c, and d
D . a, b, and d

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Question #68

When debugging Email Notifications, what must you check on a user record? Choose 2 answers

A . The user must not be locked out.
B . Delegation must be enabled.
C . Active must be true.
D . The First name and Last name fields must have values.
E . The Email field must have a valid value.

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Question #69

Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?

A . Access List
B . Can Access
C . Accessible to
D . Can Read

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Question #70

You are developing the MyApp application that has a table, Table A. When the MyApp application is installed on an instance, you want Table A’s records to be installed as part of the application.

Table A’s records will be installed when:

A . Table A is active and extends the Task table
B . Table A’s records are added to the application record using the Create Application Files context menu item
C . Table A has an automatic number counter for new records
D . Table A is not included in the System Clone > Exclude Tables list

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